Question 1

How is Aceverse different from boxed AI platforms and SaaS?

Accepted Answer

We're an integrator, not a box. We build around your process and hand it over as your asset — with credentials, no lock-in. Deep integrations instead of generic templates.

Question 2

Can I hear a live AI agent before ordering?

Accepted Answer

Yes — call +380 63 020 44 91 and a real Ukrainian-speaking Aceverse voice agent answers. We also run a pilot on your scenarios before rollout.

Question 3

What languages do the agents work in?

Accepted Answer

Ukrainian (including surzhyk), English and others. Voice, tone and style are tuned to your brand.

Question 4

Does the solution remain our asset?

Accepted Answer

Yes. We hand over credentials and code — it's your agent, no vendor lock-in. Evolve it with us or on your own.

Question 5

Is customer data secure?

Accepted Answer

Yes. Encryption, GDPR and Ukrainian data-protection compliance; a self-hosted/private setup when needed. Data isn't shared with third parties.

Question 6

Can I test on a pilot before paying?

Accepted Answer

Yes. We start with a pilot on your real scenarios so you can assess quality before full rollout.

Question 7

Which industries do you have cases in?

Accepted Answer

E-commerce (voodoo.ua), voice agents and marketing automation (inclamo.com), clinics, HoReCa, services. Tell us your niche and we'll show a relevant example.

Question 8

How do we start?

Accepted Answer

With a free consultation: we map the process, pick the first scenario and give a transparent plan and estimate.

Question 9

How is an AI receptionist better than IVR?

Accepted Answer

Instead of 'press 1' — a real dialogue: understands the request, answers from your knowledge base, books and reschedules, logs to CRM and hands off to a human when needed.

Question 10

How does the agent hand off to a human (HITL)?

Accepted Answer

On a trigger or the customer's request the agent transfers the dialogue with full context (history, cart, card) — no repeated questions.

Question 11

Can HITL be embedded in the store UI?

Accepted Answer

Yes. The operator sees and steps in right inside the store UI (cart, orders), not a separate helpdesk — as in the voodoo.ua case.

Question 12

Which messengers connect?

Accepted Answer

Telegram, Viber, WhatsApp, Instagram Direct, web chat and phone — one logic across all channels.

Question 13

How do outbound calls work?

Accepted Answer

Cart-abandonment recovery, win-back, confirmations and reminders, lead qualification. The agent uses CRM history and knows when to stop.

Question 14

Does the agent integrate with our telephony?

Accepted Answer

Yes — Binotel, Ringostat, Zadarma, UniTalk and others via SIP/API. We connect to your PBX or set up a new one.

Question 15

How well does it recognize Ukrainian on the phone?

Accepted Answer

We use the best STT/TTS for Ukrainian (Deepgram, Soniox, ElevenLabs, Cartesia) plus a self-hosted stack; we test on a real 8 kHz noisy phone channel, not just in studio.

Question 16

Do you build agents for clinics / restaurants / e-commerce?

Accepted Answer

Yes, per industry: patient booking, table reservations, store support, etc. — with the right integrations and scenarios.

Question 17

What is an AI-first solution vs a CRM with a chatbot?

Accepted Answer

Not a bot button on the side, but an agentic system: code augmented by AI with access to your systems, executing tasks under human control.

Question 18

Which models do you build agents on?

Accepted Answer

Claude Code and open models — Llama, Qwen, Mistral. Chosen per task: quality, privacy, cost, self-hosted when needed.

Question 19

What is an MCP server, simply?

Accepted Answer

An 'adapter' through which the agent safely reads and acts in your system (CRM, ERP, DB) with clear permissions — instead of a dozen brittle integrations.

Question 20

Is it safe to give AI access to internal systems?

Accepted Answer

Yes — with scoped permissions, logging and human-in-the-loop on critical actions. The agent can be read-only or limited to specific processes.

Question 21

Which systems do you connect agents to?

Accepted Answer

CRM, ERP, BPM, databases, Slack, analytics, inventory and accounting systems — via MCP/API.

Question 22

Do you integrate with BAS, MEDOC, Vchasno?

Accepted Answer

Yes — Ukrainian accounting and document-flow integrations (BAS, MEDOC, Vchasno) to automate routine work.

Question 23

How does the AI-CRM auto-fill cards?

Accepted Answer

It transcribes calls, Zoom and Meet, extracts entities and fills card fields and the deal summary itself — the manager just reviews.

Question 24

What does the 'business-process AI analyst' do?

Accepted Answer

Analyzes conversations, chats and processes, finds bottlenecks and patterns, gives concrete recommendations — across all processes, not just calls.

Question 25

What are AEO and GEO vs SEO?

Accepted Answer

SEO is about Google rankings. AEO/GEO is about being recommended and cited by AI engines (ChatGPT, Claude, Gemini, AI Overview) in their answers.

Question 26

How do you get into ChatGPT, Claude, Gemini answers?

Accepted Answer

A clear brand entity, content built for citation (facts, numbers, FAQ, schema) and presence in sources LLMs read. We set this up.

Question 27

Is there a free tool to check brand visibility in AI?

Accepted Answer

Yes — our AEO checker shows whether ChatGPT/Claude/Gemini mention you in your niche. Free.

Question 28

How do you analyze who AI cites instead of us?

Accepted Answer

We run your key queries through AI engines and AI Overview, record who's cited, which claims and sources — and where your gap is.

Question 29

How do you prepare content for LLM citation?

Accepted Answer

Answer-shaped structure: clear definitions, facts and numbers, FAQ with schema, first-party data — what LLMs extract and cite easily.

Question 30

Do you automate LinkedIn outreach and lead capture?

Accepted Answer

Yes — LinkedIn warm-up and outreach without bans, lead data capture and enrichment pushed into your CRM.

Question 31

How long until first mentions in AI?

Accepted Answer

Depends on niche and competition; usually months of systematic on-site work plus mentions in sources. We'll be precise after an audit.

Question 32

How is this different from a classic SEO agency?

Accepted Answer

We optimize for AI answers, not just Google rankings, and build AI tools ourselves — we do what we sell.

Question 33

How much does implementation cost?

Accepted Answer

Depends on the scenario and integrations. We start with a turnkey pilot, then a custom build for your volume. A transparent estimate follows the consultation.

Question 34

Subscription SaaS or custom as an asset (TCO)?

Accepted Answer

We compute total cost of ownership: minutes, telephony, integrations. Custom is often cheaper long-term — it's your asset, not rent forever.

Question 35

What's the per-minute cost and how to reduce it?

Accepted Answer

It's STT+LLM+TTS+telephony. At volume we cut it with self-hosted Ukrainian STT/TTS. We'll give an exact figure for your scenario.

Question 36

Which CRMs do you integrate with?

Accepted Answer

NetHunt, KeyCRM, Pipedrive, HubSpot, Bitrix24 and custom ones — via API/MCP, virtually anything.

Question 37

How long from start to launch?

Accepted Answer

A pilot usually from 1–2 weeks; a full custom build longer, depending on depth. Timelines are fixed in the plan.

Question 38

Where are recordings stored / is self-hosting available?

Accepted Answer

By agreement — in your environment or our secured services; for sensitive data there's a self-hosted/private option.

Question 39

Can we start with one process and scale?

Accepted Answer

Yes — start with one scenario, prove value on a pilot, then scale to other processes.

Question 40

What support is there after launch?

Accepted Answer

Maintenance, monitoring, retraining and ongoing development. You also hold the credentials, so you're not critically dependent on us.

ACEVERSE

An AI integrator that builds agents and automation around your business process.

Customer-facing AI agents

Customer-facing AI agents

AI-first solutions

AEO/GEO

Inbound calls & chats

AI-оператор

0 пропущених

Миттєва відповідь

Натуральні голоси

Інтеграція із CRM

Вихідні дзвінки

AI-менеджер

Багатопоточність

Будь-які сценарії

Знає історію клієнта

Знає коли зупинитись

Одна платформа для всіх комунікацій

AI-first environment for teams

Business-process analytics

AI analyst

Call & meeting transcription

Process efficiency analysis

Sentiment & risk detection

AI recommendations

AI growth: AEO/GEO & marketing

Індустрії, які ми трансформуємо

FAQ

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